At Howdies, we prioritize ensuring a satisfactory experience for our users when purchasing Howdies coins for our chatting app. If you encounter any issues with the transaction or haven't received the purchased Howdies coins, please review our comprehensive refund policy outlined below:
1. Eligibility for Refund
1.1 Refunds will be considered if the purchased Howdies coins are not successfully delivered to your account within 3 days from the date of purchase.
1.2 Refund requests must be made within 30 days from the date of the purchase.
2. Refund Process
2.1 To request a refund, please contact our customer support team at support@howdies.app.
2.2 Provide the following details in your refund request:
- User ID
- Purchase reference number
- Description of the issue and reason for the refund request
3. Refund Considerations
3.1 Refunds will be processed within 30 days upon verification of the issue.
3.2 The refund amount will be issued using the same payment method used for the original purchase.
3.3 Please note that any transaction fees or charges imposed by the payment gateway or financial institution may not be refunded.
4. Non-Refundable Situations
4.1 Refunds will not be granted if the purchased Howdies coins have been successfully delivered to your account.
4.2 Refunds will not be provided for any unauthorized or fraudulent transactions.
5. Customer Satisfaction Commitment
5.1 We strive to address any issues promptly and provide a resolution that ensures customer satisfaction.
5.2 If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer support team.
6. Policy Updates
6.1 This refund policy is subject to change and may be updated as necessary.
6.2 Please refer to our website or contact customer support for the most up-to-date information.
Thank you for choosing Howdies. We are dedicated to providing you with a seamless and enjoyable experience.