Refund Policy for Howdies Coin Purchase
At Howdies, we are committed to ensuring a satisfying and seamless experience for our users when purchasing Howdies Coins through our chatroom-based mobile application (available on Apple App Store and Google Play Store). This Refund Policy outlines the circumstances under which refunds may be granted, and the process for requesting them. Please review it carefully before making any purchase.
1. Eligibility for Refund
1.1 Delivery Issues: Refunds will be considered if the purchased Howdies Coins are not successfully delivered to your account within three (3) days from the date of purchase.
1.2 Refund Request Window: All refund requests must be submitted within thirty (30) days from the original purchase date.
2. Refund Process
2.1 Contact Support: To request a refund, please email our customer support team at support@howdies.app.
2.2 Required Information: When requesting a refund, please include:
- Your Howdies User ID
- Purchase reference number
- A detailed description of the issue and reason for the refund request
3. Refund Considerations
3.1 Processing Time: Refunds, once approved, will be processed within thirty (30) days upon verification of your request.
3.2 Refund Method: The refund amount will be issued using the same payment method used for the original purchase. Please note that processing times may vary depending on your financial institution or payment gateway.
3.3 Transaction Fees: Any transaction fees or charges imposed by your payment gateway or financial institution may be non-refundable.
4. Non-Refundable Situations
4.1 Successful Delivery: Refunds will not be granted if the purchased Howdies Coins have been successfully delivered to your account.
4.2 Unauthorized Transactions: We do not provide refunds for any unauthorized or fraudulent transactions. If you suspect fraudulent activity, please report it to your payment provider immediately.
5. Customer Satisfaction Commitment
5.1 Prompt Assistance: We strive to resolve any purchase-related issues promptly and to your satisfaction. Please reach out to our customer support with any questions or concerns, and we will do our best to help.
5.2 Further Inquiries: If you require additional information or clarification regarding our refund process, do not hesitate to contact our customer support team.
6. Policy Updates
6.1 Periodic Revisions: We may update or modify this Refund Policy at any time in response to evolving business practices or legal requirements. Please refer to our website or contact customer support for the most recent version.
6.2 Acceptance of Changes: By continuing to use Howdies after any policy changes, you acknowledge and accept the revised Refund Policy.
Thank you for choosing Howdies. We value your trust and are dedicated to delivering a positive user experience. If you have any further questions or concerns regarding our Refund Policy or the purchasing process, please reach out to us at support@howdies.app.